Customer Feedback Form for Hotels
Turn every customer experience into actionable data. Get an instant WhatsApp or email alert the moment feedback arrives. Built for hotel managers and front-desk staff — set up in minutes, no code required.
Tired of missed guest requests and slow feedback loops?
Flowvi replaces the chaos with a single clean customer feedback form — guests fill it out in seconds, and you get an instant WhatsApp notification with all the details. No more missed feedback responses.
What's in a Customer Feedback Form for Hotels?
A typical customer feedback form for hotels includes these fields — all customisable in Flowvi's drag-and-drop builder.
+ 15 additional field types including file uploads, dropdowns, date pickers, and rating scales.
Everything your hotel needs
Flowvi handles the entire workflow — from guest submission to team notification to data export.
Instant WhatsApp Alerts
Get a WhatsApp message the moment a guest submits a feedback. Never miss a new feedback again.
Auto-Export to Google Sheets
Every feedback is automatically appended to a Google Sheet. Share with your team, filter, and analyse — no manual copy-paste.
No-Code Setup
Hotel managers and front-desk staff can build a professional customer feedback form in minutes — drag fields, add your logo, publish.
Mobile-Friendly by Default
Your form looks great on any device. Guests can fill it out from their phone, tablet, or desktop — no app download required.
Spam & Abuse Protection
Built-in rate limiting and input validation keep your form protected from spam and abuse — no CAPTCHA plugins needed.
CSV / Excel Export
Download all your feedback responses as a CSV or Excel file at any time from your Flowvi dashboard. Perfect for reporting.
Live in 3 steps
Pick a template
Choose the customer feedback form template and customise the fields, colours, and logo for your hotel.
Connect WhatsApp
Add your WhatsApp number (or email / Slack channel) and Flowvi will notify you instantly for every feedback.
Share the link
Share your form URL on your website, social profiles, WhatsApp, or as a QR code. Guests fill it out instantly.
Frequently asked questions
- How do I create a customer feedback form for my hotel?
- Sign up for Flowvi, choose a customer feedback form template, and customize the fields for your hotel. Your form is live in minutes — no code required.
- Can I get a WhatsApp notification when someone submits the form?
- Yes. Flowvi connects directly to WhatsApp so you receive an instant alert every time a guest submits a feedback. You can also forward feedback responses to Slack.
- Is this customer feedback form template free for hotels?
- Flowvi's free plan lets you collect up to 100 feedback responses per month — perfect to get started. Paid plans from $9/month unlock higher volumes, custom branding, and priority support.
- Can I export feedback responses to a spreadsheet?
- Absolutely. Every feedback is automatically appended to Google Sheets in real time, and you can download a CSV export at any time from your Flowvi dashboard.
- Do guests need an account to fill in the form?
- No. Your customer feedback form is a public link — guests just open it in any browser and submit. No sign-up or app download is needed on their side.
Ready to build your customer feedback form?
Join thousands of hotel managers and front-desk staff who use Flowvi to collect customer reviews and satisfaction scores — for free.
Start collecting feedback freeFree plan available · No credit card required